Our Support
The #1 reason our clients love us!
Our support team is famous for being fast, friendly and helpful. Every year, our customers confirm this fact with close to 100% satisfaction rates.
The pillars of our support
When there are strong values, commitment, and solid processes in place, you get the best possible support in the industry.
Fast and efficient problem resolution
Auto channel recommendation
Our support system recommends the fastest and most relevant channel for your specific request.
Real fast response time
Inquiries, directed to our phone or chat are quickly answered and tickets receive a first reply within 15 minutes on average.
90% resolution at first contact
We know what we’re doing and we aim to solve your issues without wasting your time with back-and-forths.
Multiple Help Channels
We offer multiple ways for fast problem resolution and live assistance.
Instant Self-help
Get your issue resolved without waiting.Automated solutions
When you submit your enquiry to our support we analyze it. If similar problem was already solved before, we immediately provide the ready solution you can try for a fast resolution.
Pinned help on every page
Get access to immediate help on every page of our client interfaces. We make it easy to access answers to the most common user inquiries by pinning relevant support articles under Help.
Extensive Knowledge Base
Take advantage of our extensive knowledge base with helpful articles about frequently asked questions, how-to guides, and troubleshooting instructions. That’s your fastest support channel!
Live help
Over the best channel for your issue.Live chat
Available 24/7, our live chat is really fast and efficient. Our friendly chat representatives successfully resolve 90%+ of the inquiries they get.
Phone support
For issues that can be best addressed over the phone, we provide you an option to call our experienced operator.
Helpdesk tickets
For troubleshooting of your most complex issues, you will be directed to contact our most advanced technicians over our ticketing system. They reply within 15 minutes on average and in the majority of the cases the issues get resolved with a single reply. Support over our ticketing system is available 24/7.
Professional Expert Migrations
We migrate more than 50,000 sites per year and know all the ins-and-outs of how to make the process smooth and risk-free! Our professional migration service includes the transfer of all your files and databases. For as low as $30.00/site our experts will do all the work for you!
Trusted by Clients and Industry Experts Alike
We are hosting domains while making website owners less stressed, more productive, and hopefully just a little happier. We’re honored and humbled by the great feedback we receive from our customers on a daily basis. We’re proud to measure our customer satisfaction rate at 98%, growing every year for the past five years.
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